Terms of Service

Welcome to the website www.to-mydear.com (hereinafter referred to as “this Website”). Please read the following Terms & Conditions of this Website (“Terms & Conditions”) carefully. Your use of this Website implies your acceptance of these Terms & Conditions. If you are unwilling to be bound by these Terms & Conditions, please do not use this Website. When you complete and submit any form on this Website, it indicates that you have read and understood Terms and Conditions of Online Ordering and agreed to be bound by them.


To My Dear Company Limited (hereinafter referred to as “the Company”) reserves the right to change or modify the contents of this Website at any time and has the right to unilaterally change these Terms & Conditions without prior notice. You should regularly visit this Website to find out whether these Terms & Conditions that are binding upon you have been revised, as your continued use of this Website indicates your acceptance of any change to these Terms & Conditions. “You”, “your”, and “users” refer to any person and/or entity that accesses this Website for any reason.


General Terms


The Company strives to ensure that the goods introduced on this website represent the latest relevant information and prices, as well as inventory supply, and reserves the right to change the prices of goods without prior notice. All orders are confirmed and processed according to the availability of the relevant goods. If we are unable to supply any of the items on your order, we will notify you by phone or email prior to the delivery date.


Users of this website must be at least 18 years of age or older, and users under 18 years of age must obtain the consent of their parents or legal guardians before using this website. They and their parents or legal guardians are responsible for the use of and / or the placement of any orders on this website, along with any costs incurred.


Payment Method

  • All items are valued in Hong Kong dollars.
  • All product prices are as shown on the day of order.
  • Credit cards including VISA and Mastercard credit cards are accepted by the Company.
  • Customers are required to pay in full terms with his/her credit cards.
  • The Company will accept online ordering of goods according to the availability of stock, and the final decision is at the sole discretion of the Company. Customers will receive the final confirmation of order and purchase receipt for record at the time of payment.
  • The Company reserves the right to impose restrictions on any sale, including the right to refuse the sale of the Goods to persons who resell the Goods.
  • The Company reserves the right to change the payment method for online shopping at any time without prior notice.


Damaged Goods and Returns

Please inspect all items carefully upon receipt. If the items are damaged, incorrect, incomplete in packaging or different from your order, please report and request a replacement immediately. Once the item(s) have left our premises, no refunds or exchanges will be accepted.


To protect the interests of our customers, the Company does not recommend purchasing the company’s products from any unofficial channels, and the Company also reserves the right to refuse replacements for goods purchased or obtained from unofficial channels.


Order Confirmation

Customers cannot make any changes, cancellations and refunds after confirming the order and paying. When an order is successfully placed, the company will send a confirmation email to the customer’s provided email address, clearly stating the type and quantity of the ordered product(s) and delivery date. The company is not responsible for delays or unsuccessful deliveries of emails due to incorrect email addresses provided by the customer, or other factors beyond the control of the company, such as issues with the communication network or email service providers, etc.


Personal Information Collection Statement

When you use this Website, you may have to provide your personal information (“Data”) to us, including but not limited to your name, gender, age range, contact details and email address). You agree that such Data is voluntarily provided to the company.


If the Data you provide is incomplete or incorrect, To My Dear Company Limited  will be unable to register you or provide or continue to provide relevant services, or may not allow you to enter or may discontinue your use of this Website. You assure To My Dear Company Limited that the Data you provide the Company is correct, truthful, valid and complete. Otherwise, To My Dear Company Limited has the right, without notice, to cancel your registrations and qualifications and/or refuse to allow you to use this Website and/ or this Application or its services at the present time or in the future. For details of Personal Information Collection Statement, please refer to the company’s Privacy Policy Statement.


Statement of Intellectual Property Rights

The contents of this Website, including text, diagrams, images, music, symbols, graphic button, links, HTML code, trade mark, software and other materials and all the materials of this Website (including the collection, arrangement and compilation of such materials) (“Materials”) are protected by copyright law, trade mark law and other applicable laws. All Materials are the exclusive property of the Company or website content provider of the Company or its clients. Unauthorised use of any Materials is an infringing act under the copyright law, the trade mark law or other applicable laws. Without any prior written permission from the Company, you shall not, for any public or commercial purpose, sell or modify the Materials, copy, reproduce, re-issue, upload, download, publish, transmit, display, publicly implement, issue the Materials in any way, store the Materials in the retrieval system or use it in any other way.


You can only use this Website for legal purposes and cannot use this Website to, in any way, infringe the intellectual property rights of any other person or invade the privacy of other users or acquire their identities or any other personal details, or damage any part of this Website, the Materials and/or products provided in this Website. You have the responsibility to judge whether any of your actions will infringe the rights as described above.


You shall not, in any way, change any Materials or product provided in this Website and shall not interfere with the operation of this Website in any way, including but not limited to, transmitting software viruses or transmitting any computer code or message designed to shut down, interfere with or change the operation of this Website. You shall also not use this Website or other method to collect the details of other users. Without express permission from the Company, this Website or any part thereof shall not be reproduced, copied, printed, sold, transferred or used for any commercial purposes.


Limitation of liability

There may be incorrect Materials or typesetting errors in this Website. To My Dear Company Limited does not make any implied or non-expressed guarantee and does not guarantee the correctness, reliability, completeness or timeliness of any Materials of this Website. To My Dear Company Limited does not accept any liability for the contents of other websites or anything uploaded on this Website or linked to this Website, including but not limited to any fallacies, errors, omissions, infringements, libel, lies or any other material or omission that is likely to be illegal or gives rise to a claim or complaint. You will be responsible for any consequences resulting from use of this Website or its links. These websites are likely to change at any time or change periodically, so please check related materials regularly.


To My Dear Company Limited does not guarantee the following: this Website will be totally free of errors now and in the future, this Website and its server will always be free of computer viruses or other harmful function, that any shortcoming will be corrected or that this Website is timely, safe and will not be discontinued. If your use of these website material results in the need to repair or renew equipment or data, To My Dear Company Limited accepts no liability for any resulting expenses. For any damage or injury, regardless of direct or indirect breach of contract, infringement, negligence or any factor (including but not limited to, accidental damage, indirect damage, loss of profit, or damage resulting from the loss of data or business termination), arising from use or inability to use the materials of these websites, or implementation failure, error, omission, discontinuation, deletion, shortcoming, delay in operation or transmission, computer virus, communication cable malfunction, interception of on-line communication, soft or hard ware problem (including but not only loss of data or compatibility problems), theft or resulting from damage or changes to the websites whether or not a result of the use of this Website or uploading or downloading of this Website’s data, text, images or other materials or data, and regardless of whether To My Dear Company Limited’s has been notified of the likelihood of such damage, To My Dear Company Limited and any third party mentioned on this Website shall not, within the legally allowed scope, bear any liability.